Useful numbers & websites

Talk To Frank
0800 77 66 00

This is a national website which provides a 24 hour confidential helpline for young people and their parents who may have questions concerning alcohol and drug use.

020 7251 5860

Addaction is a UK based drug treatment agency which helps individuals, families and communities to manage the effects of drug and alcohol misuse.

020 7553 7640

Adfam is a national organisation providing comprehensive advice and information for families of drug and alcohol users. Their website also includes information on local family support services.

0845 4500 215

Narcotics Anonymous
0300 999 1212

Narcotics Anonymous is a non-profit organisation for men and women who have experienced problems with drug abuse. They are recovering addicts who meet regularly to help each other stay clean.

01785 810762

Re-Solv is a national charity dedicated to the prevention of solvent and volatile substance abuse among children and young people. The information line is open Monday – Friday 9am – 5pm.

Other useful contacts

TEL_01432 269245
e mail -

The Hepatitis C Trust
Helpline 0845224424
10am - 4.30pm - Monday to Friday

2gether NHS Foundation Trust 
01432 364046

2gether NHS Foundation Trust provides mental health, substance misuse and learning disability services across Gloucestershire and Herefordshire.

0800 1111

The ChildLine website offers children a range of advice and information from sexual abuse and smoking to bullying and racism. They also offer a free and confidential 24 hour helpline.

0808 800 5000

The NSPCC website offers comprehensive advice on what to do if you’re worried about a child’s safety, along with possible signs to look out for including behavioural issues and physical appearance.

Mental Health Foundation

The Mental Health Foundation is a UK charity, providing comprehensive information and advice on a range of mental health issues.

08457 90 90 90 / 01432 269000

The Samaritans provide confidential and non-judgemental emotional support for people who are experiencing feelings of distress or despair. They are available 24 hours a day via their national or local helpline and website.

Women’s Aid
0800 783 1359

West Mercia Women’s Aid offers advice, information and support for women and children affected by domestic abuse in Herefordshire. Their helpline is free and confidential and is manned by trained workers 24 hours a day.



Bottletop is an innovative Herefordshire based alcohol awareness initiative by young people for young people.  It aims to address a wide range of topics affecting young people from binge drinking to drink driving using videos, animation and posters via their website.p>

Alcoholics Anonymous
0845 769 7555

Alcoholics Anonymous is an organisation of men and women who share their experiences, strength and hope with each other, so they may resolve their common problems and help others to recover from their alcohol addiction.

Alcohol Concern
020 7264 0510

Alcohol Concern is a national agency which campaigns for effective alcohol policy and improved services for people whose lives are affected by alcohol related problems.

020 7403 0888

Al-Anon are an international organisation with over 800 support groups in the UK and Ireland, providing support to anyone whose life is or has been affected by someone else’s drinking.  They offer family and friends of alcoholics the opportunity to share their experiences with others in order to solve their common problems. Their confidential helpline is open 365 days a year 10am – 10pm.

British Liver Trust
0800 652 7330

The British Liver Trust is the national charity working to reduce the impact of liver disease in the UK through support, information and research. Their free helpline is open Monday – Friday 9am – 5pm.

Drink Aware
020 7766 9900

The Drink Aware website contains an excellent range of information, including an online unit calculator and advice on the long term effects of alcohol.

0300 123 1110

Drinkline is a free telephone helpline which is available 9am to 8 pm week days. Weekend it is available 11 am to 4 pm. They can offer advice for those worried about their drinking, support for friends and family and provide details of where to go for help.

National Association for Children of Alcoholics (NACOA)
0800 358 3456

NACOA provides information, advice and support for the estimated one million vulnerable children who live with an alcohol dependant parent and those who are concerned for their welfare. They also offer a free and confidential helpline.